EZasset's Blog!

When it comes to customer service, there are two options:crap or the most amazing, spectacular service ever offered.

I am currently sitting in the airport terminal in Baltimore and I have experienced the full range of customer service (remember, there are only two options). Two great instances occurred in the last place I thought possible: a TSA checkpoint.

For starters, the officer checking IDs and tickets, actually chose to engage me in a brief conversation. I had forgotten to open my ticket folder. Meaning he had to open it for me, when I apologized he merely said “It’s no problem sir.” Promptly checked my ticket and ID, and then proceeded to actually and sincerely wish me a wonderful flight.

How often does it happen that you run into someone who enjoys working for the TSA?

Second great story:

There was a canned, propaganda poster for the TSA there at the security check point. Standard “meet Pat, TSA officer” stuff. The kind of marketing to put a face onto what is normally a horrendously inconvenient process. In a vain attempt to keep people from going insane.

But to my surprise, out from a scanner walks…Pat! The man in the poster! So I read the next poster, and I start looking for the woman pictured in it. How cool was that? Instead of some politically correct, generic poster. I’ve got a poster specifically created for my TSA line! The wait suddenly wasn’t an inconvenience anymore.

Those were two simple ideas that made a world of difference. Can your company say the same about their customer service?